Exchange & Return Authorization

Return, Credit or Exchange Authorization Request RMA
All questions with an asterisk * must be completed before clicking next or submitting the form. Please note this request must be approved and created in our system. Please provide the information below to expedite your request.
Date of Exchange/Return Request*

MonthDayYear
Defaults to today's date
Entrenue or Nalpac *
Choose type of transaction*

Defective itemDamaged product (ship box damage)Item shortageItem overageDamaged product (ship box OK)Item Doesn't Match Image/DescriptionOrdered by mistakeOther
Store Name:*
Your Name:*
Only your FIRST and LAST name
Your Email Address*
example@example.com
Additional Your Email Address
example@example.com
Account Manager*
Customer Number *
(Listed on upper right of Invoice and Order Confirmation)
Ship to Location or Number (not required)
(Listed on upper right of Invoice and Order Confirmation)
Was this order shipped to your store or an end user consumer?
Drop-Ship only Section

Please disregard if orders are shipped to a brick and mortar store
Order or Invoice #:*
Inv number listed not PO
Original Delivery Date :

MonthDayYear
ITEMS: Please do one of the following:

1. Select the number of items 2. Upload a list of items or Complete the item list by copy and pasting, scanning or typing the information in the list below.
Number of items impacted
Upload a list of items (please include UPC, if possible)

Click to find file on your device
File format must .xls, .xlsx, .csv, .txt Cancelof

Item List If using a device that has a scanner, you may scan the barcode

Notes regarding the Exchange/Return request*
Take Photo of Damaged Item or Damaged Box with Shipping Label or upload the image below
Upload Photo(s) of Damaged item/items or Damaged box with Shipping Label

Browse Files

Cancelof
RMA Code
Shipping Label
List of Serial Numbers (if required)
Should be Empty:

Drop-Ship only Section